Description:
As an Inside Sales Associate, you will assist our customers in purchasing the materials and tools they need for gases, gas equipment, and welding supplies.
From the moment you greet customers until their sales have been finalized, you will provide them with the best customer service and supply expertise.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Performs customer service activities including receiving and entering telephone orders, answering questions, resolving challenges, and tracing order status or product shipments
Maintains customer records and files, including accurate account setup and pricing
Performs outbound calls to Retail and small customers
Performs Inside Sales or Counter Sales serving customers who come into the retail store
Works closely with and provides support to the Outside Sales team
Evaluates and recommends appropriate product, equipment, and/or programs
Promotes 'add-on' sales of gases and high margin hard goods accessories
Conducts or participates in product demonstrations
Maintains inventory for the location
Ability to operate a forklift.
Follows all safety policies and procedures, including use of safety equipment (PPE) and equipment safeguards.
Performs other duties as assigned.
Requirements:
High School Diploma/GED required
1+ year(s) of Customer Service/Inside Sales/Counter Sales preferred
Welding experience is preferred
Proficient in Microsoft Office applications
Experience in CU/TIMS or another similar customer database
Excellent customer service and team skills
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Physical demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, talk, hear and use hands and fingers to operate a computer and telephone, keyboard reach, stoop, and kneel.
Specific vision abilities required by this job include close vision requirements due to computer work.
This person must be able to lift, carry or set down 50+ pounds.
Travel
Occasion travel between stores may be needed.
Position Type and Expected Hours of Work
This is a full-time position.
Days and hours of work are Monday through Friday, 6:45 a.
m.
to 4:30 p.
m.
This job description is not intended to be all-inclusive.
An employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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